Plan on supporting digital transformation for small and medium enterprises in Hanoi city in a period of 2021 - 2025
I. Objectives and objects
1. General objective:
Support to accelerate digital transformation in small and medium enterprises in Hanoi city, improve efficiency of production and business activities, improve capacity and competitive advantage, create new values, contribute to contributing to promoting socio-economic development of the capital city, developing national digital economy quickly and sustainably.
2. Specific objectives:
a) Striving to 2025, 100% of small and medium enterprises in Hanoi city will be raised awareness about digital transformation.
b) About 90,000 small and medium-sized enterprises will receive support from the Plan, such as: Using manuals, self-assessment tools for digital transformation readiness, and training in knowledge of digital transformation, change numbers; consulting support; providing digital transformation platforms in enterprises; support tax funding, buy digital transformation solutions;
c) 100% of enterprises in Hanoi city use digital signatures and e-invoices.
d) Building an ecosystem to support digital transformation through developing a network of partners including: organizations and individuals providing digital transformation consultants and businesses providing excellent digital platforms in businesses in the city. .
3. Objects of support:
3.1 Small and medium-sized enterprises identified according to the provisions of Article 5 of Decree No.80/2021/ND-CP dated August 26, 2021 of the Government registering their headquarters in Hanoi city and wishing to support digital conversion support.
3.2 Enterprises, agencies, organizations, associations, research institutes, universities with digital technology, digital platforms and solutions to support and promote digital transformation activities in enterprises, units, production and business organizations.
II. Tasks and solutions
1. Building tools, manuals, software, databases for digital transformation
- Develop a digital transformation program framework for small and medium-sized enterprises according to industries and priority fields for digital economy development in Hanoi city.
- Building and setting up software to collect, evaluate, analyze and process information to provide digital transformation tools, documents and solutions, and assess digital transformation readiness for businesses, small and medium in the city.
- Upgrading, maintaining, online training system including online training management platform, online training platform and online video lecture content system on digital transformation by field, each field, level to provide free for small and medium businesses.
- Organize a survey of small and medium-sized enterprises on digital transformation needs and evaluate the effectiveness of digital transformation support.
- Forming connection channels on social networking platforms to connect and share information to serve the business community performing digital transformation in the city.
2. Communication to raise awareness about digital transformation; promote digital transformation activities in enterprises.
- Promote propaganda and dissemination of programs of the Government and the City; the City's digital transformation platform; contents, models, products, typical examples, trends of the region and the world on digital transformation by means of multimedia communication through cooperation with press, television and media units multimedia... to businesses to capture, access and actively participate.
- Developing electronic publications, electronic manuals, specialized youtube pages on knowledge, skills, technology, digital transformation consulting in priority fields for digital economy development such as finance - banking row; Commerce; Agriculture; Industrial production; travel; logistics; network safety and security; training and developing human resources and energy.
- Upgrading, building, integrating and operating the digital transformation information channel at the City's business support portal at http://hotrodoanhnghiep.hanoi.gov.vn; Connecting information about experts, consultants, consulting units, providing digital transformation platforms that have been selected on the digital transformation portals of the Ministry of Planning and Investment (http://business.gov.vn) and the Ministry of Information and Communications (http://smedx.vn; smedx.mic.gov.vn).
- Organizing conferences, seminars, seminars, connecting trade and cooperation; Learning models, sharing experiences in digital transformation of provinces/cities in the country.
3. Training and developing human resources for small and medium enterprises in digital transformation
- Support 100% of the cost of building online video lectures and the cost of organizing online training courses through online teaching software (Zoom Cloud Meeting, Microsoft Teams, Google Classroom and other softwares) ) to disseminate free digital transformation knowledge to all small and medium enterprises on the internet platform. Provide free account access to the online digital transformation training system
- Support 100% of the total cost of a digital transformation awareness training course for small and medium-sized businesses starting businesses by size, stage, and field of digital transformation.
- Support 70% of the total cost of a management training course for small and medium-sized enterprises by size, stage, and field of activity in terms of planning, strategy, and implementation of digital transformation.
- Support 70% of the total cost of a direct training course at small and medium-sized manufacturing and processing enterprises on digital transformation.
4. Support digital transformation packages for small and medium enterprises according to the level of digital transformation
4.1 Supporting small and medium enterprises to deploy the Start Digital package
Audience: Small and medium-sized businesses rated at the beginning of digital transformation according to the scale of digital transformation readiness.
Objective: Support small and medium enterprises to apply information technology to digitize their data, enhance business response capacity, and improve working efficiency.
Support solutions: Training, consulting, providing small and medium-sized businesses with tools and solutions for data storage, customer care, online marketing, electronic invoices, accounting software accounting, collaboration support - digital working environment, human resource management and salary, social insurance, other solutions according to business needs.
Support level:
+ Support up to 50% of the contract value of consulting digital transformation solutions for businesses on business processes, management processes, production processes, technology processes and business model transformation, but not more than 50 million VND/contract/year for small enterprises and not more than 100 million VND/contract/year for medium enterprises.
+ Support up to 50% of costs for businesses to rent or purchase digital transformation solutions to automate and improve the efficiency of business processes, administration processes, production processes, and technological processes in enterprise and business model transformation, but not exceeding 20 million VND/year for micro enterprises; no more than 50 million VND/year for small enterprises and not more than 100 million VND/year for medium enterprises.
4.2 Supporting small and medium-sized businesses Accelerating digital transformation (Grow Digital)
Audience: Small and medium-sized businesses that are assessed at the level of digital transformation and have the need to accelerate development according to the scale of readiness for digital transformation.
Objective: Support for small and medium enterprises to reform their business, reform the operations to create new customers, reform the business model, automate, create a new business model.
Support solutions: Training, consulting, providing all solutions more specialized than Start Digital and tools, data security solutions, enterprise resource planning, customer system management and sales funnels, business intelligence (AI) reporting and analytics, business automation (IOT), other on-demand solutions to accelerate digital transformation.
Support level:
+ Support up to 50% of the contract value of consulting digital transformation solutions for businesses on business processes, management processes, production processes, technology processes and business model transformation, but not more than 50 million VND/contract/year for small enterprises and not more than 100 million VND/contract/year for medium enterprises.
+ Support up to 50% of costs for businesses to rent or purchase digital transformation solutions to automate and improve the efficiency of business processes, administration processes, production processes, and technological processes in enterprise and business model transformation, but not exceeding 20 million VND/year for micro enterprises; no more than 50 million VND/year for small enterprises and not more than 100 million VND/year for medium enterprises.
4.3 Building and implementing the Digital Transformation package towards the global market (Go Digital - Go Global)
Audience: Small and medium-sized businesses that have products and services that want to develop in the international market and are assessed to be ready for digital transformation.
Objective: Support businesses in digital transformation to promote exports, develop brands and products in the international market.
Support solutions: Training, consulting, providing tools, digital solutions for market research and analysis, market access; transportation, warehousing, cross-border logistics; join cross-border e-commerce platforms and other solutions on demand to reach out to the global market.
Businesses eligible for this support package are supported as follows:
+ Support up to 50% of the contract value of consulting digital transformation solutions for businesses on business processes, management processes, production processes, technology processes and business model transformation, but not more than 50 million VND/contract/year for small enterprises and not more than 100 million VND/contract/year for medium enterprises.
+ Support up to 50% of costs for businesses to rent and buy digital transformation solutions to automate and improve the efficiency of business processes, administration processes, production processes, technology processes and business model transformation but not exceeding 20 million VND/year for micro enterprises; no more than 50 million VND/year for small enterprises and not more than 100 million VND/year for medium enterprises.
5. Connecting, forming a network of consultants, promoting digital transformation in enterprises in Hanoi city
- Support 100% of training costs to improve knowledge and skills for consultants in the field of digital transformation.
- Searching, supporting and guiding digital transformation experts and consultants recognized by the Ministry of Planning and Investment and the Ministry of Information and Communications and businesses providing consulting services, solutions, technology, digital transformation applications to join the network of digital transformation experts for Hanoi businesses.
- Connect and cooperate with domestic and international experts to share experiences and improve consulting capacity for businesses and consulting organizations on digital transformation in enterprises.
- Propagate and share data on digital transformation consultants for businesses to capture and select consultants to implement digital transformation for businesses.
6. Promote the City's ecosystem to support digital transformation
- Support enterprises, organizations, associations, associations and universities to conduct research and develop digital tools and platforms to support businesses in digital transformation according to the socialization model.
- Support to promote enterprises to develop specific digital transformation solutions and platforms: support up to 50% of the value of consulting contracts to establish intellectual property rights; management consulting and development of products and services protected by intellectual property rights of enterprises but not exceeding 100 million VND/contract/year/enterprise.
- Organize to honor and reward pioneering businesses in digital transformation, communicate about successful digital transformation models in businesses to make lessons learned and spread in the community.
III. Plan implementation roadmap
1. Year 2021
Research and develop a plan "Supporting digital transformation for small and medium-sized enterprises in Hanoi in the period of 2021 - 2025"
2. In 2022
- Approving the Plan "Supporting digital transformation for small and medium-sized enterprises in Hanoi for the period of 2021 - 2025"
- Implement a number of tasks approved in the Plan.
- Develop software to serve the tasks of the Plan.
Expenses from the State Budget: About 10,000,000,000 VND (Ten billion VND)
3. In 2023
- Promote communication and propaganda of the plan "Supporting digital transformation for small and medium-sized enterprises in Hanoi for the period of 2021 - 2025"
- Upgrading the data collection software related to the Plan to catch up with the development trend and technological innovation over the years.
- Develop and edit documents, manuals, publications... related to digital transformation.
- Promote the implementation of the tasks and solutions of the Plan.
- Estimated expenditure from the State Budget: About 50,000,000,000 VND (Fifty billion VND).
4. Year 2024
- Effective survey of tasks and solutions to support small and medium enterprises in digital transformation.
- Adjust the Plan to better suit the needs of the business to support the business in a more comprehensive and effective digital transformation.
- Upgrading software and data collection systems related to the Plan to catch up with development trends and technological innovation over the years.
- Develop and edit documents, manuals, publications... related to digital transformation.
- Promote the implementation of tasks to support small and medium enterprises in digital transformation.
- Expenditure from the State Budget is expected: About 800,000,000,000 VND (Eighty billion VND).
5. 2025
- Support to build and form a digital transformation ecosystem to comprehensively and deeply support small and medium enterprises in Hanoi city.
- Accelerate the implementation of tasks to support small and medium enterprises in digital transformation
- Estimated expenditure from the State Budget: About 50,000,000,000 VND (Fifty billion VND).
- Survey and evaluate the results of implementation of the Digital Transformation Support Plan for small and medium enterprises in the city.
IV. Plan implementation process
1. Principles of support and use of funds from the state budget
- The principles of supporting enterprises shall be applied according to the provisions of Article 4 of Decree 80/2021/ND-CP dated August 26, 2021 of the Government detailing and guiding the implementation of a number of articles of the law on supporting small and medium enterprises.
- Funding for support from the state budget shall be planned in detail according to each type of capital source; allocated and used according to the approved task schedule and capital structure.
- Requirements: Stick to the subjects, scope and conditions of participation specified in the Plan.
2. Budget management and implementation of the Plan's tasks
- Every year, based on the tasks of the Plan, the Hanoi Business Support Center (under the Hanoi Department of Planning and Investment) summarizes the needs, builds a list of tasks together with the cost estimate, submit to competent authorities for approval; Manage the budget, organize the implementation of the Plan and make payment and settlement of the budget for the implementation of the Plan in accordance with the provisions of the Budget Law and its guiding documents.
- Hanoi Business Support Center is responsible for publicly announcing the list of tasks to support digital transformation for small and medium enterprises; appraise, approve, inspect, supervise the implementation, manage the support funding, check and accept the results of performing the tasks of supporting digital transformation for enterprises performed by the unit in charge; periodically report to the Department of Planning and Investment on the progress of implementation of plans and tasks under the Plan.
3. Specific implementation process for each task
3.1 Building tools, manuals, software, and databases for digital transformation
Step 1: Based on the tasks of the Scheme and the approved annual budget, the Hanoi Business Support Center develops a detailed plan.
Step 2: Based on the assigned plan and cost estimate, the Hanoi Business Support Center develops a bidding plan to select the unit to implement each solution of the task and submit it to the Director of the Department for approval.
- Step 3: After selecting the implementation unit through the bidding method, the Hanoi Business Support Center cooperates with the implementing unit to exchange content, ideas, and operation methods to ensure in the direction of the Plan.
- Step 4: Coordinate with the selected unit to organize the use of tools, documents and instructions for software implementation to collect, evaluate, analyze and process information to provide tools, documents, solutions for digital transformation, assessing the level of readiness for digital transformation for businesses
- Step 5: Report on quality assessment, acceptance, payment and settlement of funds to the selected unit.
3.2 Communication to raise awareness about digital transformation; promote digital transformation activities in the business
- Step 1: Based on the approved annual budget, the Hanoi Business Support Center develops an annual plan and list of communication tasks.
- Step 2: Based on the assigned plan and budget estimate, the Hanoi Business Support Center develops a bidding plan to select a unit to implement the communication task and submit it to the Director of the Department for approval.
- Step 3: After selecting the media unit to deploy through the bidding method, the Hanoi Business Support Center cooperates with the media unit to exchange information, events, and implementation progress to ensure the correct orientation of the Plan.
- Step 4: Report on quality assessment, acceptance, payment and settlement for the selected media unit.
3.3 Training and developing human resources for small and medium enterprises in digital transformation
- Step 1: Based on the tasks of the Plan and the approved annual budget, the Hanoi Business Support Center develops a training plan.
- Step 2: Based on the assigned plan and cost estimate, the Hanoi Business Support Center develops a bidding plan to select a training organization and submit it to the Director of the Department for approval.
- Step 3: After selecting the training organization through the bidding method, the Hanoi Business Support Center cooperates with the training organization to notify and select sufficient organizations and individuals for participation in the plan.
- Step 4: Coordinate with the training unit to organize training courses, monitor, check and supervise the implementation of training contents and programs.
- Step 5: Report on evaluation of training completion, acceptance test, payment and settlement of funds to the training organization (part of the support funding for trainees from the City Budget).
3.4 Support digital transformation packages for small and medium enterprises according to the level of digital transformation
Using software to collect, evaluate, analyze and process information to assess the readiness for digital transformation for small and medium enterprises in the city to have information to support digital transformation packages for small and medium enterprises according to the level of digital transformation.
- Step 1: Based on the tasks of the Plan, based on the approved annual budget, the Hanoi Business Support Center develops a plan to select a digital transformation consulting unit and a supplier, digital transformation platform and solutions for businesses.
- Step 2: Based on the assigned plan and cost estimate, the Hanoi Business Support Center develops a bidding plan to select the implementing unit and submit it to the Director of the Department for approval. (Consulting units and solutions, digital transformation platforms must be recognized by the Ministry of Planning and Investment or the Ministry of Information and Communications).
- Step 3: After selecting the implementation unit through the bidding method, the Hanoi Business Support Center cooperates with the organizing unit to assess the level and need of digital transformation, evaluate the model, the size of the business to provide consulting services, platforms and solutions to support businesses in digital transformation.
- Step 4:
* For the digital transformation consulting package: Coordinate with the winning unit to organize consulting, training, monitoring, inspection and supervision sessions.
* For the package of providing solutions and digital transformation platforms for businesses: Hanoi Business Support Center checks the provision of solutions and digital transformation platforms in accordance with the committed contract.
- Step 5:
* For digital transformation consulting packages: Evaluation report on the end of the digital transformation consulting package (Report on evaluation results of consulting the digital transformation roadmap, consulting on digital transformation implementation), acceptance, payment finalize the funding for the consulting organization (the support for businesses is from the City Budget).
* For the package providing digital transformation platforms and solutions: Quality assessment report, duration, features of platforms, digital transformation solutions for acceptance, payment and settlement of funds for the organization unit (part of the support for businesses from the City Budget).
3.5 Connecting, forming a network of consultants, promoting digital transformation in enterprises in Hanoi city
The training contents follow the process specified in Section 3.3, Part IV of the Plan.
Other contents of the task will use the available human resources of the Hanoi Business Support Center or socialized resources to advise, guide, connect, form a network of consultants, and promote transformation.
3.6 Forming an ecosystem to support the City's digital transformation
- Step 1: Based on the approved annual budget, the Hanoi Business Support Center develops a plan and the number of units to support the development of solutions and digital transformation platforms annually, conduct a public announcement on the Hanoi Business Support Portal and other media channels and start accepting applications.
- Step 2: The Hanoi Business Support Center will connect experts in the science and technology industry to sign a consulting contract on establishing intellectual property rights; management consulting and development of products and services protected by intellectual property rights of enterprises developing platforms and solutions for digital transformation, Hanoi Business Support Center inspects and considers promulgating support decision.
- Step 3: After the expert has completed the contents of the contract with the supported unit, there is a record of acceptance, a record of contract liquidation, the Hanoi Business Support Center organizes the acceptance test, assessment and acceptance of task performance results.
- Step 4: Based on the performance results and minutes of acceptance and liquidation of the contract; The Director of the Hanoi Business Support Center decides to settle the support funding for the consulting unit (the part of the support fund for businesses is from the City Budget).
V. Implementation cost
1. Estimated implementation cost: 315,164 million VND, of which:
- City budget: 195,364 million VND.
- Enterprises contribute and mobilize from other sources: VND 119,800 million.
2. Funding sources:
- State budget sources according to decentralization of state budget management.
- Funding sources for mobilizing contributions from organizations and individuals and other lawful funding sources according to regulations.
VI. Implementation organization
1. Department of Planning and Investment:
- Presiding over, organizing the implementation of the Plan in accordance with the provisions of law, ensuring thrift, efficiency, no duplication, right objects, right objectives and set results; Supervising and checking implementation activities and performance results of each task; Annually sum up and report to the City People's Committee on implementation results.
- Coordinate with the Department of Home Affairs (Emulation - Commendation Committee) to select and propose collectives and individuals with outstanding achievements in supporting businesses in digital transformation in the 2021-2025 period, reporting to the People's Committee.
2. Department of Information and Communications:
- Coordinating with the Department of Planning and Investment, relevant departments and units to guide Hanoi press agencies, central press agencies to sign work programs with the City and direct the basic information system. Information base, propaganda on contents, implementation activities and implementation results of the plan, contributing to raising and awareness of the business community about digital transformation, promoting socio-economic development of the Prime Minister.
- Coordinate with the Department of Planning and Investment and related units in organizing the connection of information technology enterprises, enterprises providing software and hardware solutions to support digital transformation activities in enterprises.
3. Department of Finance
Advise and report to the City People's Committee to balance and allocate funds from recurrent expenditures of the City budget to implement the contents of the Plan according to regulations.
4. Relevant departments and branches
The Departments and branches are responsible for coordinating with the Department of Planning and Investment in implementing the contents of the Plan: Reviewing and integrating (if any) programs and plans organized by their units, implementing with Digital Transformation Support Plan for small and medium enterprises in the city for the period of 2021-2025 to ensure no duplication, savings and efficiency.
Use shared documents and tools developed by the Plan; synthesize and send reports on the results of supporting businesses by sectors and fields assigned to management, before December 10 every year to the Department of Planning and Investment to synthesize and report to the City.
5. People's Committees of districts, towns
People's Committees of districts, towns are responsible for conducting surveys and introducing businesses that are eligible for support from the Plan; Promote propaganda and coordination in the implementation of the Plan within the scope and area of management according to the assigned functions and tasks.
6. Associations, business associations, professions
- Organize propaganda and guide member enterprises on the guidelines, orientations, mechanisms and policies to support small and medium enterprises of the City and the supporting contents of the Plan.
- Coordinating in surveying, introducing and connecting the business community to benefit from the Plan's support policies.
Above is the Plan to support digital transformation for small and medium enterprises in the period of 2021 - 2025 in Hanoi city. The City People's Committee requests the Directors of Departments, Heads of agencies, departments and branches; Chairpersons of People's Committees of districts, towns in the city; Associations, business associations and related organizations and individuals seriously implement this Plan. During the implementation process, if there are any difficulties or problems, the units should promptly report them to the Department of Planning and Investment to summarize and report to the City People's Committee for consideration and settlement./.

Source: Vitic/ thuvienphapluat.vn