Bui Duc Thanh, director of VIAGS Tan Son Nhat, said the company was placed third on Eva Air’s ranking for its service quality last year. Its jump to second position out of 55 airports worldwide this year has proven the company’s efforts and determination in providing services which exceed customers’ expectations.

Speaking at the award ceremony on Thursday, Allen Chou, chief representative of Eva Air at Tan Son Nhat International Airport, said his firm would like to thank VIAGS Tan Son Nhat for its continuous improvement of service quality provided for Eva Air to meet more stringent demands of passengers.

Prior to this, AirMacau honoured VIAGS Da Nang in central Da Nang City and VIAGS Noi Bai in Ha Noi City as the second and the third best ground service providers in the global airline network in 2016. Since the beginning of 2017, VIAGS has received 16 awards for its service quality by prestigious airlines such as Singapore Airlines, Korean Air, and Cathay Pacific.

Currently, VIAGS serves nearly 600 commercial flights, more than 90,000 passengers and some 3,300 tonnes of goods per day to Noi Bai, Da Nang and Tan Son Nhat international airports. Its on-time performance stands at 99.96 per cent, far above its commitment.

During the summer peak season, VIAGS deploys some 5,000 employers to its service chain across the north, central and south of Viet Nam to serve nearly 70 airlines, accounting for 58 per cent of Viet Nam’s ground service market share. In particular, at the APEC Economic Leaders’ Week in November, VIAGS provided service for 47 special aircraft to and from 17 countries and territories, including Russia, Japan, China and the Republic of Korea.

In 2017, VIAGS workers found and handed back to passengers 12,800 pieces of lost property, a year-on-year increase of 17.2 per cent, together with VND12 billion in cash, up 55 per cent compared to 2016.

The numerous titles from prestigious world airlines marks an end to a successful year of operation for VIAGS and confirms the four-star service ranking that Vietnam Airlines has secured for the second consecutive year.

Established at early 2016, VIAGS is the first business model in Viet Nam specialising in synchronous ground services for airports, meeting international standards at the country’s three major airports -- Noi Bai, Tan Son Nhat and Da Nang.

The company has completed the first phase of evaluation for ISAGO ED5, a standard on safety auditing for ground operations of the International Air Transport Association.